CMS Transport Systems, the Australian-based developer of the Freight2020 transport management system, has won the ‘Fastest-Growing Partner’ award for the APJ (Asia/Pacific/Japan) region, as announced at the Progress 2015 Global Partner Awards held in February 2016, Las Vegas, Nevada, USA.

Progress recognised CMS for its ‘excellence in adopting OpenEdge (by Progress) as its core development platform for the Freight2020 management system’.

Freight2020 is the market-leading transport software solution in Australia, having set the pace for competitors with advanced features such as full integration, online customer portal, driver mobility using a free-to-download iOS/Android-compatible app, item-level tracking via DIY bar-coded labels, and system-wide management of OHS/WHS/heavy-vehicle compliance.

Craig Law, managing director of Progress Software ANZ (left), with Rob Mullins, managing director of CMS Transport Systems (centre, holding the award), and Grant Walmsley, general manager of CMS (right).

“The decision we made to develop Freight2020 in the Progress OpenEdge environment is partly what has given the Freight2020 system its great strengths,” said Rob Mullins, founder and managing director of CMS Transport Systems, and the original architect of Freight2020.

Progress OpenEdge provides Freight2020 users with a database that is very fast, extremely robust, and infinitely scalable. Freight2020 was also one of the first transport management systems in the world to be made available either as a cloud-based, SaaS solution, or on-premise installation.

“With OpenEdge we can rapidly develop and implement new features and enhancements, and make updates whenever needed to reflect any changes in Australian legislation and compliance requirements for OHS/WHS, superannuation, levies, taxation, etc,” Rob said.

While both 2014 and 2015 were record years of growth for CMS Transport Systems with Freight2020, 2016 is already set to exceed all previous years. Many of the largest and most successful organisations in the Australian road freight transport industry in Australia and New Zealand are now using the fully-integrated Freight2020 transport management system.

The “Year over Year Growth APJ 2015” award presented to CMS Transport Systems, Australia, by the global technology company Progress Software.

“Freight2020 combines one of the world’s most advanced technological environments, OpenEdge by Progress Software, with the responsiveness and dependability of localised system development, implementation, training and support by CMS,” said Grant Walmsley, general manager of CMS Transport Systems.

“The Australian road freight transport industry is an extremely demanding market for technology solutions due to its extreme business complexity,” Grant said. “Freight2020 streamlines all aspects of operations, maintenance, compliance, administration, and customer service for trucking companies of all sizes, in all freight markets.”

Read the ATN Fully Loaded article on CMS Transport Systems being awarded ‘Fastest-Growing Partner’ by Progress Software 25.02.2016. Click thumbnail to view.

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Examples of boldly branded vehicles in the Desired Transport fleet

Desired Transport was established in 2009 with just one truck and the stated passion for becoming a quality transport service provider. Today the company has offices in Perth and Brisbane, and a versatile fleet of prime movers, trailers, and rigid vehicles carrying containers, general freight and machinery between Perth, Sydney, Melbourne and Brisbane. Desired Transport’s 24/7 service offerings include hot shots of general, oversize and dangerous goods loads to anywhere in Australia.

In the latter half of 2015, when Desired Transport started scanning the horizon for a new transport management system, Freight2020 TMS was chosen for evaluation on the strength of its Operations Management module for Container Freight, and the option of fully-integrated Driver Mobility.

“We delivered a live online demonstration of the Freight2020 system and mobile app to the executive team of Desired Transport. Less than two weeks later we were delighted when Desired Transport announced they would adopt our Operations Management system in the cloud, combined with our interactive mobile app for their drivers,” said Grant Walmsley, general manager of CMS Transport Systems, Australian developers of Freight2020 transport software.

Signing coincided with launch of jump-start capability

Freight2020 Driver Mobility app for iOS and Android devices

At around the same time Desired Transport decided to move into Freight2020, CMS was preparing to launch the new Fast-Track Implementation Pathway for Freight2020 Container Freight Operations Management, enabling any new users of the popular container freight management software solution to get up-and-running with their new system much faster than would be expected for any other type of freight management configuration within Freight2020.

Desired Transport would become one of the first examples of CMS’ rapid roll-out proposition in action. It took just a few weeks for Desired Transport to be able to use their new Freight2020 system for managing every aspect of transport operations from quoting and freight booking through to invoicing, and their drivers were soon able to interact with live bookings data, including real-time job allocations and proof-of-delivery, using the Freight2020 mobile app on common mobile devices.

More container transport companies choosing Freight2020 TMS

A growing number of Australian transport and logistics companies with container transport as a big part of their operations are taking advantage of CMS’ new Fast-Track Implementation Pathway for container freight management by deploying Freight2020 Operations Management Container Freight.

Container Freight is one of seven specialised configurations of Freight2020 Operations Management along with Contract Logistics, Earthmoving, Energy Distribution, General Freight, Heavy Haulage, and Livestock Transport. Freight2020 Operations Management combines with all other Freight2020 management modules and interactivity options for a fully-integrated transport software solution.

Advanced features of Freight2020 Container Freight Operations Management

1-Stop Voyage and Vessel integration

Coupled with a live interface to 1-Stop Voyage and Vessel data, Freight2020 Container Freight Operations Management makes light work of the management of container collection and deliver locations; slot-time management; rating management; management of reefer and general container details; container stage alerts and reminders (de-hire, empty-collect, etc); interlinked journey legs; driver allocations; vehicle allocations; fees, levies, demurrage management; de-hiring; manifesting; invoicing, and much more. As a modular system, extended features and functions can be configured and implemented from the outset or added to your Freight2020 system at any stage down the track.

Freight2020 Driver Mobility can allow drivers to interact with live bookings data by using a common mobile device. Auto-Email Notifications can be configured to distribute proof of pickup, delivery and de-hiring automatically. The custom-branded Online Customer Portal can provide freight customers with real-time track-and-trace and detailed account information, and the Item-Level Tracking option allows the tracking of individual pallet-loads, cartons or items within container freight consignments.

Convenient live demonstrations available

Take an hour or two to evaluate Container Freight Operations Management and any other Freight2020 transport management system modules in your own office at a convenient time with an easy-to-do live demonstration over the web. Even real-time interactivity options like Freight2020 Driver Mobility can be demonstrated online via the screen-sharing of an app-loaded mobile device, or on your own mobile by downloading for the free Freight2020 Driver Mobility app for iOS or Android.

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Patience Bulk Haulage

Freight2020 replacing popular horizontal solution

Freight2020 was originally short-listed for consideration by Patience Bulk Haulage in 2009. At the time, however, PBH decided to invest in SAP Business One, a horizontal solution put forward by a consultant, along with customisation services which promised to fulfil PBH’s requirements.

“Of course we were disappointed to miss out on this earlier opportunity for Freight2020 at Patience Bulk Haulage,” said Grant Walmsley, general manager of CMS Transport Systems, “but whenever a transport company chooses a horizontal solution like SAP Business One above a fully-integrated vertical system like Freight2020, we can find this decision being reconsidered before too long.”

Grant Walmsley explained the essential differences in efficiency and economy between a privately-developed or internally-developed TMS, as still being maintained by some transport businesses, and Freight2020.

“There are so many complex business processes and calculations which are specific to the Australian road freight transport industry. Horizontal solutions can’t perform any of these functions out-of-the-box, and this is where consultants become central to the value equation. The customisation of a generic solution to suit an individual business is a time-consuming and costly exercise. The need for further development, refinement, and updating in response to changes in legislation and industry-specific requirements is never-ending. These problems – commonly associated with all forms of horizontal solution development – may not become apparent during the decision-making process, nor even in the first few stages of the exercise once custom development is underway,” Grant said.

Patience Bulk Haulage are based in WA

Transport companies can focus on their core business activities

In direct contrast to a custom-developed solution, Freight2020 transport software comes ready for immediate implementation. Users can choose from 15 fully-integrated management modules which are specifically tailored for Australian road freight transport and logistics businesses, and each kind of freight specialisation. Each module is configurable to suit the operational and administrative requirements of any individual business. Whenever new features are added to Freight2020, or the system is adjusted for changes to legislation or compliance requirements, updates are immediately rolled-out to all Freight2020 users.

Access to breakthrough technology such as Freight2020 Driver Mobility and the custom-branded Online Customer Portal is also immediate for Freight2020 users – there’s no need to continually ‘reinvent the wheel’ just to keep pace with Freight2020.

“There are huge economies of scale in the continuous improvement of a commercialised vertical solution, like Freight2020, compared to all forms of self-funded bespoke development,” said Grant. “With Freight2020, the transport company can focus on its core business activities, without the constant distraction and drain on resources caused by having to maintain a separate IT agenda.”

Competitive edge of Freight2020

Location of Geraldton in WA

When the time came for Patience Bulk Haulage to prepare for moving away from SAP Business One, management took an extremely rigorous approach to determining their next steps forward.

“CMS was very confident that Freight2020 would be a great fit for the needs of PBH, so I flew from Melbourne to Perth, then drove five hours to Geraldton to meet with PBH and demonstrate the system. PBH gave Freight2020 an extremely thorough evaluation – rating it against a number of competitive options in direct performance comparisons. Freight2020 proved itself once again as the strongest and best-supported transport management system available in Australia,” said Grant.

Patience Bulk Haulage is now using the Freight2020 modules Operations Management, Fleet Maintenance Management, Payroll Management, and Financial Accounting Management.

Growing Freight2020 user community in WA

“A growing number of Western Australia-based transport operators have made the switch to Freight2020. Among them are major companies such as Coastal Midwest Transport, Hampton Transport Services, JKL Logistics, Ontraq Haulage, Road Trains of Australia, WA-based divisions of the K&S group, and most recently, of course, Patience Bulk Haulage,” Grant said. “Although CMS is yet to base a Freight2020 implementation and training team in WA full-time, our Melbourne-based implementation and training consultants have successfully completed implementations not just in the city of Perth but also very remote locations like Geraldton, where Patience is headquartered.”

Transport companies interested in evaluating Freight2020 can book an obligation-free demonstration from anywhere in Australia by calling the demonstrations coordinator directly on 03 9018 7080 or emailing info@transportsystems.com.au.

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An iconic presence on highways throughout remote regions of Australia, a heavy vehicle displaying the striking red-and-white livery of K&S Freighters

Profit from K&S operations in New Zealand rose exponentially from $277,000 to $1.48 million with further growth predicted – an encouraging indicator for any Australian transport company looking to expand their own interests and operations outside of Australia.

The main contributor to K&S’ profit growth in dollar terms remained their Australian-based operations, delivering $10.4 million net profit, up from $8 million, notwithstanding that K&S faced the same set of challenges as any company with exposure to slowed manufacturing and mining-related demand.

K&S was originally established in 1945 to support Mt Gambier and Victoria-based businesses, expanding their road freight transport operations into national rail-freight forwarding in 1976. In 1991 K&S became the first B-double combination operator in Victoria.

K&S became a public company in 1998 – growing reach, capacity, and diversity through acquisitions starting with Brisbane-based FH Transport in 2000, adding Stepnell Transport in 2001. K&S’ presence in New Zealand commenced in 2002 with the acquisition of Cochrane’s Transport, followed by McCarthy’s Transport (log haulage) and North Eastern Transport (primary produce haulage).

Acquisitions continued in Australia with the addition of DTM (Melbourne) then Brooke’s Transport (Bunbury) in 2008, and in 2010 came Pacific Transport, and Perth-based Regal Transport Group. K&S acquired Collare Transport in 2012, then in 2014 the very significant acquisition of Scott Corporation was completed via an off-market takeover bid. Scott Corporation comprises four high-profile operating divisions: Bulktrans, Chemtrans, Energytrans, and Hyde Park Tanks. K&S completed the acquisition of the FMCG freight-forwarding specialists Northern Territory Freight Services (NTFS) in March 2015.

K&S Freighters

Increases in revenue not always increasing net profits in transport industry

“Increasing the financial turnover of a transport business by expanding the fleet and diversifying services doesn’t necessarily translate into increased profit – not even when economic conditions are most conducive to growth,” said Grant Walmsley, general manager of CMS Transport Systems.

“Inefficient administrative systems, compliance and maintenance oversights, and shortcomings in customer service can undermine the profitability of any transport business,” Grant said.

Optimisation of business systems and processes

K&S reportedly attributed this latest chapter in the company’s success story in part to “new IT solutions to support customer service and operational efficiency and cost reduction initiatives”. CMS added that these new solutions included the progressive implementation of Freight2020 transport software modules for Operations Management and Warehouse Management.

“K&S was using a well-known competitive transport management software solution before making the switch to Freight2020. Following a very extensive period of in-house testing and evaluation by K&S, Freight2020 was determined to be the best fit for the group’s needs going forward,” said Grant.

Chemtrans, well-known specialists in bulk liquid transportation including dangerous and explosive goods, is one of four businesses within Scott Corporation, acquired by K&S in 2014

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A growing number of Australian transport and logistics organisations are taking a more proactive approach to the management of driver fatigue through the deployment of Electronic Work Diaries (EWDs) to augment the paper-based work diaries currently needed to comply with safety legislation.

New Sentinel EWD fatigue management system

Transtech, one of the most experienced Australian developers of fatigue management systems, recently released a new version of their Sentinel EWD for real-time online and offline driver fatigue management. Sentinel uses the iFace, a 7″ in-vehicle touchscreen device, for mobile interactivity.

“With Sentinel on iFace, the driver simply presses an on-screen button to start or stop their work and rest periods. Sentinel does all the calculations and keeps the driver aware of their fatigue status within their individual rule-set, even when journeys are outside of the cellular network,” said Paul Weiss, Business Development Manager of Transtech. “Real-time processing delivers back-office insights into fatigue information, advanced alerting, reports with visual aids, and historic feedback.”

“Transtech and CMS have worked together collaboratively on integrated and complementary solutions for a number of major transport companies,” said Grant Walmsley, general manager of CMS Transport Systems, developers of the Freight2020 transport management system.

“Any Australian transport company with a heavy-vehicle fatigue management system already in place should be commended for showing commitment to improving worker safety and reducing the road toll,” Grant said.

* Estimate deduced from fatigue-related road accident and crash fatality statistics quoted by the Traffic Accident Commission of Victoria and Australian Transport Safety Bureau.

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For company founder and the original architect of Freight2020, Rob Mullins, it has been a long and satisfying journey in responsive solutions development, aligned with increasing complexity in the Australian transport industry, and progressive improvements in the capability and affordability of technology for business.

“There was nothing tentative about my intention in founding CMS,” Rob said in a recent interview. “Technology was relatively new in the 1980s, and rudimentary by today’s standards. The uptake of technology by the transport industry was slow, at least to begin with, but it was obvious that technology would become smarter and more affordable. Freight operations were always complex to manage on the administration side. With the continuing development of Freight2020, anyone could see it would be a matter of time before all transport operations would be technology-driven.”

Company always a team says founder Rob Mullins

As the managing director of CMS, Rob Mullins remains on the company’s senior management team. “We have been a team since the earliest days,” Rob said to the interviewer. “Grant Walmsley joined CMS straight from university more than 20 years ago. Today Grant is the general manager of CMS, and a director. Andrew has been with CMS for more than 20 years, and he’s now the head of research and development, as well as a shareholder. We have several other senior staff members who have been working with CMS for more than 10 years, and there are many long-standing team members in our administration and support departments. Dedicated people have given this company great stability, and consistency in product support and customer service,” said Rob.

During the interview, Rob was asked about how he saw the future of the Australian road transport industry. “The future is bright,” Rob responded. “With Australia’s geography, and the wide spread of our population, produce, and resources – our high dependence as a nation on both imports and exports – the Australian economy and our communities will always rely on having an efficient freight transport and distribution network. Road transport itself will continue to become safer and more efficient, and cleaner for the environment as time goes on.”

Responding to growth and change

“Our development of Freight2020 will continue responding to industry growth and change,” Rob continued. “Freight2020 delivers an expansive suite of modules for operations management and administration – configurable to fit any mode or mix of modes in freight services provision.”

“Already Freight2020 users can do away with printed consignment notes, have POD notifications sent automatically to their customers, offer online consignment track-and-trace, and allow drivers to interact with live bookings via our new mobile app,” Rob said. “I’ll be excited to see how future advances in technology – some that we can’t even imagine yet – will allow CMS to make the Freight2020 transport management system even more powerful and sophisticated.”

Celebrating 35 years in 2015

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Asixa, long-time users of the Freight2020 transport management system, was one of many carriers in their size-category to have been deterred from advancing into sign-on-glass (SOG) for electronic proof-of-delivery (POD), as offered by larger operators, because of the cost of specialised hardware.

“Freight2020 readily combines with any third-party mobility solution, and CMS often partners with mobility specialists for the provision of end-to-end systems – Freight2020 serving as the master solution. Yet many Freight2020 users with smaller-sized fleets would report that the investment needed to obtain specialised mobile devices – even with leasing or bundled pay-as-you-go schemes – was something they couldn’t absorb across the relative scale of their operations,” said Grant Walmsley, general manager of CMS Transport Systems, Australian developers of Freight2020.

Asixa challenges CMS research and development

“Asixa expressed these same findings following evaluation of available hardware-based mobility systems. Yet rather than accepting limitation as the status quo, Asixa persisted in the expectation that CMS would be able to develop a mobile integration for Freight2020 that could provide sign-on-glass and other key capabilities without need for dedicated hardware. It so happened that CMS was entering into mobile app development about two years ago, when Asixa first challenged the CMS research and development unit to produce an affordable mobility solution for Freight2020,” Grant said.

Starting with commonly available mobile devices

“It was logical to start with commonly available hardware – smartphones and tablets – using their native touch-screen and locational capabilities as leverage. However, it was a long road between the dawn of this realisation and the launch of a fully-integrated sign-on-glass app that would work on all common devices. It would not have been possible for CMS to build an app to fit the needs of most small to medium-sized freight business operators, and benefit their drivers and customers, without a switched-on carrier like Asixa partnering with CMS in the commitment of time and effort needed to progress through the stages of specification, development, road-testing, and integration-testing with the core Freight2020 system. The contributions made by Asixa, in the first place encouraging CMS to rise to the challenge in development, then as partners in the process of development to release, have been vital to the successful release of the Freight2020 Mobile App by CMS,” said Grant.

New Freight2020 Mobile App released thanks to joint effort

Now, thanks to the joint efforts of both CMS and Asixa, virtually any small to mid-sized freight operator in Australia can become more competitive and efficient in their respective markets by offering advanced mobility features like sign-on-glass, real-time interactivity with freight bookings, and automatic POD notifications to customers, through use of the free Freight2020 Mobile App.

Justifiably proud of Asixa’s role in the development of the Freight2020 Mobile App, Asixa chief executive Simone Turner said, “Customer service is one area we’ve really cultivated at Asixa, and I believe freight providers can’t continue to improve their customer service if they’re not investing in digital technology. This new software will deliver a service that only large logistics companies with significant budgets for tracking software and specialist hand-held devices could deliver in the past.”

Asixa have also produced their own video about their key role in instigating and working towards the successful development of the Freight2020 Mobile App.

For more information about the Freight2020 Mobile App, contact Peter Romana on 03 9018 7080 (direct) or email info@transportsystems.com.au.

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This new position carries responsibility for the project management of Freight2020 system development, support, and implementation, and is centred around the technical development and help-desk departments of the firm’s Australian headquarters in Melbourne, Victoria.

Neil joined CMS following more than six years working with Australian mobility solutions company Interdev, the last three-and-a-half years being served as Interdev’s general manager.

“Over the course of my time at Interdev I was able to work closely with CMS on a number of projects. It was always a pleasure to work with senior CMS people, and trusting relationships were established. On the technical side, I became impressed by the firm’s capabilities, and the cleverness of the Freight2020 system. It meant no insult to Interdev when I agreed to accept the offer of a new, more technically-oriented role at CMS. Interdev are a great company with great products. I just felt it was the right time for me to extend my own focus beyond one niche of development in transport industry technology, to the breadth of Freight2020 as a fully-integrated, end-to-end solution,” Neil said.

Australia’s transport operations technology very advanced

“I’m originally from the UK, although I’ve been in Australia for more than eight years now. For nine years I worked with the most successful fleet management system in the UK. Like Freight2020, this solution is developed in a Progress environment. I was the product manager before I moved here. Based on my UK experience, I can say that Australia’s ability to develop technology for transport operations and fleet maintenance management is very advanced. That’s one reason why I chose to further my career in this field in Australia.”

Grant Walmsley, general manager of CMS Transport Systems, welcomed Neil to the organisation with surrender of his centrally-positioned office for a new workspace, on the same floor of the building, but further away from the technical area where Neil needed to be more accessible. “The record number of new Freight2020 users in 2014 has meant a record number of system implementations for our technical people. Neil has joined CMS in time for the growing number of new-user implementations to be handled smoothly, and ongoing development deadlines to be comfortably met,” Grant said.

“The creation of this new technical operations management position, and acceptance of this role by Neil Foley with his industry-specific experience, means that Rob Mullins can concentrate on working with senior technicians on the roadmap for future Freight2020 development, and I can spend more time with our customers and prospective new customers,” said Grant. “I think it was a very astute decision for CMS, and it has positioned the company very well for future growth.”

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“It would not have been sustainable in the long-term for our company to continue managing a growing national transport business through the largely manual administrative processes we’d traditionally used. We needed a transport management system that would set us up properly for the future, and we found that in Freight2020,” Peter said.

Widely recognised for their high-profile carrying of iconic frozen-food lines like Sara Lee desserts and Sargents-brand pies, PRT decided it was time to revamp their entire web presence with a matching customer login page and interface environment for Freight2020 Online.

“We think our new website is really cool,” joked Mark Smith, national operations manager for Prospect Refrigerated Transport. “Seriously though, in so many ways, particularly with our new ability to offer real-time online services to our customers, PRT has reinvented itself.”

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“The technology and types of expertise involved in the development of transport management systems and mobility solutions are vastly different,” said Grant Walmsley, general manager of CMS Transport Systems. “No single provider can specialise in both fields, but one of Freight2020’s many strengths is our ability to integrate the system to any of the leading mobility solutions currently available.”

Mt Noorat Freighters was established in 1996 to deliver stockfeed, grain, fertiliser, and other bulk products throughout Victoria, South Australia, New South Wales and southern Queensland. The company now runs a fleet of 20 Western Star and Kenworth trucks. Dissatisfaction with its former transport management technology provider led to its second-time-around evaluation of no less than 10 different providers against a very specific selection criteria.

“Mt Noorat Freighters wanted their new system to reduce the administrative workload for back-office staff, and help meet legal requirements regarding NHVAS compliance along with fatigue and speed management. They were also definite about wanting to work with experienced people who were dedicated to the transport industry, and had a strong cultural fit with their organisation,” Grant said. After a series of in-depth product evaluations, and assessing the potential of various technology-partner relationship combinations from those represented, Mt Noorat Freighters finally decided upon Freight2020 as its billing and operational ERP, with Transtech’s mobility offerings completing their requirement for round-the-clock, ‘everywhere’ control of their business.

Implementation of the new solution across administrative functions prompted Scott Guthrie, systems manager of Mt Noorat Freighters, to comment, “The administration side of the business has improved by 100%. The reporting capabilities we now have with Freight2020 are excellent too. For example, it’s now very easy for management to review profit and loss reports on each individual asset.” Of Freight2020 being coupled with Transtech’s in-cab system, Scott said, “Previously we were doing double the data entry, as drivers would compile their own information, and back-office staff would have to enter it into our systems. This no longer has to be done twice, and staff have more time to concentrate on what they are supposed to be working on,” said Scott.

Reported gains in administrative productivity and efficiency were just the start of whole-of-organisation improvements realised following implementation of Freight2020 with mobile integration. The chosen in-cab touchscreen devices allow drivers to receive their jobs and communicate with the office via on-screen messaging. Drivers can easily and quickly enter pre-trip checklists, declare vehicle mass, and view when their next rest break is required.  Back-office staff can track all vehicles and produce on-demand trip and driver efficiency reports. The real-time monitoring of speed and fatigue levels has resulted in fewer driver violations. Delivery performance has benefited immensely too. Jobs are dispatched directly from Freight2020 to the driver – and when the driver completes the job, all the accounting and billing information is transferred from the truck back into Freight2020.

“Mt Noorat Freighters is a relatively small yet successful company that continues its growth in a crowded market,” Grant said. “Their management team is to be congratulated for their diligence and foresight in selecting technology partners this time. Not only have they achieved real-time control over every aspect of their business, and gained efficiencies in billing and operational administration, they are definitely future-ready with the scalability and competitive edge to maintain the expansion of their market share.”

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